Privacy Policy

Last updated: 4 November 2026

1. Who we are

This Privacy Policy explains how មេឃា ("we", "us") collects, uses, shares and protects personal information when you use the មេឃា social page, its online shop, its customer app and any related service (together, the "Service").

មេឃា is responsible for your personal information under this policy. You can reach us at មេឃា · Khan Russey Keo, ទួលសង្កែទី២.

2. Information we collect

Information you give us: your name, phone number, password, date of birth, gender, profile and cover pictures, address and map location for deliveries, the referral code of the member who invited you, and anything you write or upload — posts, comments, messages, photos, videos and reviews.

Information from your use of the Service: your orders, payments, reward points, membership level and commissions, the people you follow or add as friends, what you like, share or save, and messages you send to us.

Device and technical information: the type of device and browser you use, your IP address, language, approximate location derived from your IP address, the pages you open and when, and information stored in cookies (see our Cookies Policy).

Information from others: staff of មេឃា may record your details when you buy in a shop, call us or join through another member; other users may mention or tag you in their content.

3. How we use your information

To provide the Service: create and secure your account, show your profile and posts, take and deliver orders, take payments, keep your reward points, membership and commissions, and answer your questions.

To improve and personalise the Service: show you products, posts and offers that are relevant to you, and understand how the Service is used so we can fix problems and make it better.

To communicate with you: send order and delivery updates, security alerts, changes to these policies and, where you allow it, news and promotions. You can stop promotional messages at any time.

To keep the Service safe and lawful: prevent fraud, spam and abuse, enforce our Terms and Community Standards, and comply with the law and requests from competent authorities.

4. Legal basis

We use your information because it is needed to provide the Service you asked for, because you consented (which you can withdraw at any time), because we have a legitimate interest in running a safe and useful Service, or because the law requires it.

5. Who can see your information

Other customers of មេឃា can see your name, profile picture and the posts and comments you share, according to the visibility you choose in Settings. Your phone number, address, date of birth and order history are never shown to other customers.

Staff of មេឃា can see your account, orders and content to serve you, deliver your orders and keep the Service safe.

If you joined through a member (MLM), that member and the members above them may see your name, your membership level and the commissions your purchases generate for them, but not your contact details or what you bought.

6. Sharing with others

We do not sell your personal information.

We share it only as needed with: delivery drivers and couriers (name, phone, address for your order); payment providers and banks (to process payments); service providers that host and operate the Service for us under confidentiality obligations; professional advisers; and authorities when the law requires it or to protect the rights, property or safety of you, us or others.

If មេឃា is reorganised, merged or sold, your information may pass to the new owner, who must respect this policy.

7. How long we keep it

We keep your information while your account is open. When you close it, we delete or anonymise it within a reasonable time, except where we must keep records (for example sales, tax and accounting records) for the period the law requires, or to resolve disputes and enforce our agreements.

8. How we protect it

Passwords are stored only in a scrambled (hashed) form that cannot be read back. Access to personal information is limited to staff who need it, connections are protected with encryption, and we review our safeguards regularly. No system is perfectly secure: keep your password private and tell us at once if you think your account has been misused.

9. Your choices and rights

You can see and correct most of your information in your profile and Settings at any time.

You can ask us for a copy of your information, ask us to correct or delete it, object to or limit how we use it, or withdraw consent you gave. Contact us at មេឃា · Khan Russey Keo, ទួលសង្កែទី២; we may need to confirm your identity and will answer within a reasonable time.

You can delete your own posts and comments, change who can see your profile, and close your account. Some information may remain where the law requires us to keep it.

10. Children

The Service is not meant for children under 13. Anyone under 18 should use it with the permission of a parent or guardian, and must be 18 or older to join the member network (MLM) or receive commissions. If we learn that we hold information about a child under 13, we will delete it.

11. Changes to this policy

We may update this policy. When we make an important change we will tell you on the Service before it takes effect. Continuing to use the Service after that means you accept the updated policy.

12. Contact

Questions, requests or complaints about your privacy: មេឃា · Khan Russey Keo, ទួលសង្កែទី២.